Welcome to my website! I’m Keith Mitchell, a technology enthusiast and customer service professional with a strong background in IT and a passion for problem-solving. Equipped with various qualifications including CompTIA, Microsoft, and Cisco certifications, I am committed to leveraging my technical expertise to enhance user experiences and deliver effective solutions.
My technical proficiencies include Windows Operating Systems, Azure, Intune, Microsoft 365, Cisco IOS, and more. I am skilled in network security, configuring virtual machines and networks, and handling cloud computing tasks. Additionally, I have hands-on experience with Active Directory, help desk operations, and ticketing systems.
Throughout my career, I have successfully implemented several projects, such as setting up a Help Desk Ticketing System using Azure Virtual Machines, configuring Active Directory on-premises within Azure, and exploring Azure networking concepts. Each project showcases my ability to translate theoretical knowledge into practical, efficient, and secure IT operations.
Beyond my technical skills, I possess strong communication, analytical, and problem-solving abilities. My diverse roles in support work, team management, and customer-facing positions have honed these skills, enabling me to deliver exceptional service, coordinate teams, and handle complex tasks with precision and care.
I hold certifications such as Cisco Certified Network Associate (CCNA), CompTIA A+ and Network+, and ITIL 4 Foundation, among others. My educational background includes Security Operations from Robert Gordon University and a BSc in Audio Technology with Multimedia from Glasgow Caledonian University, providing a solid foundation in both IT and multimedia fields.
Feel free to explore my portfolio, projects, and detailed career history on my LinkedIn profile, or contact me directly to learn more about how I can contribute to your IT needs. Thank you for visiting my website, and I look forward to connecting with you!