Keith Mitchell: Your Technology Solution Expert

IT Solutions & Customer Service Excellence

Welcome to my website! I am Keith Mitchell, a tech enthusiast with a passion for problem-solving and customer service. With certifications from CompTIA, Microsoft, and Cisco, I specialize in Windows, Azure, Cisco IOS, and more. Explore my projects and portfolio to see how I can bring innovative IT solutions to your business. Connect with me on LinkedIn or reach out directly to learn more!

What I’m working on

Projects

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Implementing Active Directory (On-Premises) in Azure
Azure

Created a domain controller and client virtual machines in Azure. Installed Active Directory and created User Accounts Set file permissions for the user accounts

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Network Security Groups (NSGs) and Inspecting Traffic Between Azure Virtual Machines
Azure

Created Windows 10 and Ubuntu Virtual Machines Installed WireShark on Windows Observed ICMP, SSH, DHCP, DNS and RDP traffic

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Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines
Azure

Created a Windows 10 Virtual Machine and installed osTicket Created user and agent accounts Generated tickets and worked them through to completion.

Experience

Support Worker
Inspire PTL,
| August, 2014 - July, 2024

Certifications

Badges & Skills

Education

IT Technician Traineeship
IT Career Switch November, 2022 - November, 2023

PGCert Sound Production
Edinburgh Napier University September, 2012 - June, 2013